In response to detecting "irregular activity," Sony has reportedly reset the passwords for some PlayStation
Network and Sony Entertainment Network accounts. For those affected, the
company is sending out emails, which were reportedly received by two
account holders at The Verge.
"The Sony Entertainment Network team routinely monitors for any
irregular activity, and if such activity is detected, we may sometimes
reset passwords of affected accounts to protect consumers and their
account information," the email begins. "Your account password was
recently reset as part of this process and you will need to create a new
password the next time you access your account using the ‘Forgot Your
Password’ option on the Sign in screen."
"We encourage you to create a complex unique password that you have
not used before or isn't the same password as those associated with
other online services," the email continues. "As always, we also
encourage you to keep a close eye on your account for any unusual
activity including emails about transactions you did not perform. Please
click here if you need help in changing your password, or to contact us
for additional assistance."
"Also, remember that Sony will never ask you for your password or any
personal or account information in an email," the email concludes.
"Please use caution if you receive any emails or phone calls from anyone
asking for personal information or directing you to a website where you
are asked to provide personal information."
Sony doesn't go into specifics about the "irregular activity," but
the company is understandably cautious given all the recent press about
the NSA and the April 2011 PSN hack that left the network down for
weeks. There's also no indication of how many people were affected by
the "irregularity." However, the Verge lists two factors that may have
pushed Sony to reset passwords: the recent Adobe
hack that affected millions of customer accounts, and another incident
that forced Facebook Twitter and other services to reset passwords after
a hacker ran off with 2 million passwords.
"We routinely monitor for irregular activity, and if such activity is
detected, we may sometimes reset passwords of affected [Sony
Entertainment Network] accounts to protect consumers and their account
information," a Sony representative told Polygon
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